Last Modified: October 31, 2024
At African Farmers Online, we are committed to providing excellent customer service and ensuring that our customers are fully informed about our fulfillment processes. Below you will find detailed information about our refund, delivery, return, and cancellation policies.
Orders
You agree that your order is an offer to buy products and services listed on our website. You can not cancel an order after 24 hours of its placement. All orders are subject to our acceptance, and we will not be obligated to fulfill any order unless and until we accept it and it is paid for. Orders are subject to product availability, and we may, in our sole discretion, choose to limit, cancel, refrain from processing, or prohibit an order for any reason in our sole discretion. We also reserve the right to take steps to verify your identity before accepting or processing your order. We may require that you execute an agreement with us in connection with any order. If your order cannot be completed for any reason, we will notify you using the information you provide when placing your order. We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the offering of any products or services at any time, in our sole discretion. A reference to a product or service does not guarantee or even imply that it is or will be available at the time of order.
Fulfillment Policy
Whenever you make a purchase on our site, you will receive an email with your receipt of purchase and information about your purchase.
All purchases may be carried out through the payment processor Stripe.
Please allow an appropriate amount of time for the email to be delivered. If you haven’t received anything from us, please check your Junk, Spam or Bulk Mail folders. If they contain nothing from us, please contact us at mail@afoagroservices.com and we’ll do our best to get back to you as soon as possible.
Refund Policy
We do not offer refunds at this time. All sales are final.
Delivery Policy
We ship products worldwide. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
Orders are processed within 1-2 business days upon receipt of payment. Delivery times range from 7-21 business days for domestic shipments and 10-31 business days for international shipments.
Customers will receive a tracking number once their order has been dispatched.
Return Policy
We do not offer returns at this time. All sales are final.
Cancellation Policy
Customers can cancel their order within 24 hours of purchase for a full refund. After this period, cancellations may not be possible as orders are typically processed quickly.
To cancel an order, please contact our customer service team at mail@afoagroservices.com.
Quality Assurance:
Quality is our top priority. We strive to deliver a product that meets the highest standards and reliability.
Timely Delivery:
We understand the importance of timely delivery in today’s fast-paced market.
Our team is committed to delivering your order within the agreed-upon timeframe without compromise.
Client Feedback:
We value your feedback and continuously strive to improve our services based on your input.
Your satisfaction is our ultimate goal, and we welcome any suggestions or comments to enhance your experience with African Farmers Online.
Disclaimer:
African Farmers Online reserves the right to update or modify this Fulfillment Policy at any time without prior notice. Please refer to our website for the most current version.
Prices
All prices posted by us are subject to change without notice. We cannot offer guarantees against pricing errors and are not responsible for typographical or other pricing errors. If an error occurs, we will inform you using the information you provide when placing your order and you may either confirm your order (at the corrected product pricing) or cancel the order. We reserve the right to cancel any order arising from a pricing error. Prices are shown in Canadian Dollars unless otherwise indicated. For international orders, duties and taxes may be included in the price depending on the destination country.
Promotional Offers and Discounts
From time to time, we may offer special promotional offers and/or discounts that may apply to purchases. You agree to be bound by any additional terms and conditions that apply with respect to any such special promotional offers or discounts. Promotional offers or discounts may be offered on a time-limited basis. Some products and services may be excluded from promotional offers or discounts. Such exclusions may be noted on the applicable product or service detail page.
Payment
You agree to pay in full the prices for any purchases you make by the means that we specify. We may process payments through third-party service providers, which may post operating rules related to payment on their respective websites and change such rules from time to time. By placing an order, you authorize us and our third-party service providers to charge your selected payment method for all amounts presented to you in the checkout and purchase process. You represent and warrant that (a) the payment information (including any credit or debit card information) you supply to us is true, correct, and complete; (b) you are duly authorized to use such payment method for the purchase; (c) charges incurred by you will be honored by your credit or debit card company (if applicable); and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due promptly upon our first demand.
Tax
Posted prices do not include taxes and, unless otherwise specified on the relevant product or service page, do not include charges for shipping and handling. Applicable taxes will be added to your total. Unless exempted by law, purchasers will be required to pay all and or any applicable sales tax, and any other applicable tax on the total purchase price.
Contact Us
If you have any questions, you can contact us at mail@afoagroservices.com.